Message from our CEO
NEWS FROM THE DESK OF . . .
CHRIS NAUM, CEO
Online Use Amongst Senior Citizens on the
Rise
Healthcare information via the internet
continues to increase on a daily basis, but for seniors it
has become their main media. U.S. online adults 55 years and
older - the heaviest users of offline media - say the
ability to access online content any time of the day and the
greater accuracy of online information are the primary
advantages of the internet versus TV, radio, magazines or
newspapers, according to a Burst Media survey. The seniors
polled cited "content they can't find on television, radio,
magazines or newspapers, current information and information
that can be accessed from many locations via a wireless
connection as main reasons for the move to the internet."
Not surprisingly, 36.6 percent of the seniors spend less
time reading magazines now than a year ago; 44.1 percent
spend less time reading newspapers; 44.0 percent spend less
time listening to the radio; and 43.6 percent spend less
time watching TV.
Some 77.1 percent of older online adults use the internet
to search for healthcare information, with 53.4 percent
saying they seek information about specific symptoms and
50.2 percent seeking treatments for a specific illness
They also use the internet to look for information
concerning specific drugs or remedies (42.4 percent),
nutrition (30.1 percent), vitamins and supplements (25.2
percent), health plans and coverage, including Medicare
(21.8 percent), diet or weight-loss programs (20.4 percent),
non-prescription/over-the-counter remedies (19.7 percent)
and heath and beauty aids (12.3 percent).
Orthopaedic Surgery Associates, Inc.
takes great pride in the healthcare information we provide
to the public. Our fellowship trained physicians want to
continue to develop our web site to better provide our
patients and the general public with up to date and
pertinent information and treatment plans for their
orthopaedic related issues.
Please contact me at
chris.naum@ortho-surgeon.com if you have any questions.
Patient Accounts
FROM THE DESK OF...
Kim Santolla, Patient Accounts Supervisor
As Supervisor of Patient Accounts for Orthopaedic
Surgery Associates, Inc., I am often asked various questions
regarding our billing process. Statements are sent to
our patients on a billing cycle of 28 days when no activity
occurs on the account. A patient may receive interim
statements or letters if he or she were seen for an office
visit or a payment was made on the account. This
allows us to meet the Federal Mandated Medicare Compliance
plan while keeping patients informed of their account
activity. We realize patient payments may cross in the mail
and we appreciate your patience in the understanding if this
should occur, however, the Billing Department is available
between the hours 8:30 a.m. to 12:00 noon and 1:00 p.m. to
5:00 p.m. to answer any questions.
Orthopaedic Surgery Associates participates with a
large number of insurance plans. Our participation
status depends on the cooperation we receive from the
insurance companies. It is important to know what
benefits your insurance plan provides. Many insurance
plans often will have an out of network benefit which
includes a deductible. We will generally file a claim
on your behalf so you may seek reimbursement from your
insurance company. Should you have any questions
regarding payment of these claims, you should contact your
insurance company. Plan list of providers maybe out of date,
therefore, it is recommended that you contact your doctor
and benefits available for each visit.
We are always looking to improve communication and
enhance quality service to our patients. Should you have any
questions or comments regarding our billing process, please
do not hesitate to speak to a representative of our billing
Department. It is a reward, a challenge, and a
privilege to a contributing member of the team. We
wish you continued good health throughout the year.
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